Operations
What Is NDR in Shipping and How to Handle It
11 Sept 2026 · 4 min read · ShipPilot Team
An NDR (non-delivery report) is raised when a courier attempts delivery but fails. Common reasons: buyer not available, wrong address, phone unreachable, or the buyer refused the parcel.
Why speed matters
Couriers usually make a limited number of attempts before marking the parcel RTO. Acting within a day gives you the best chance to save the order.
Your options
- Re-attempt delivery on a chosen date
- Update the address or phone number
- Contact the buyer and confirm availability
- Mark RTO if the buyer has cancelled
In ShipPilot, every NDR appears under Action Required, and your choice is sent directly to the courier.
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