Refund & Cancellation Policy

1. Refunds

1. Any eligible wallet balance available in the ShipPilot account may be refunded to the original bank account registered with ShipPilot.
2. Refund requests will be processed within 30-45 business days from the date of approval.
3. Refunds shall only be processed after:
   • All outstanding invoices have been cleared.
   • No disputed transactions remain unresolved.
   • No shipping charges, weight discrepancies, penalties, or adjustments are pending.
4. ShipPilot reserves the right to adjust any outstanding dues, shipping charges, penalties, or debit balances against the wallet balance before processing a refund.
5. Wallet recharge amounts utilized for shipment bookings, services, or platform charges shall not be eligible for refund.

2. COD Remittances

1. COD remittances are subject to confirmation and settlement by the respective courier partners.
2. ShipPilot shall make reasonable efforts to facilitate timely COD settlements; however, settlement timelines may vary depending on courier partner policies, banking processes, and operational requirements.
3. In cases involving disputes, chargebacks, fraud investigations, regulatory inquiries, or outstanding dues, ShipPilot reserves the right to temporarily hold COD remittances until the matter is resolved.

3. Account Closure & Cancellation

1. Users may request closure or cancellation of their ShipPilot account at any time.
2. Account closure requests will only be processed after:
   • All outstanding invoices are fully paid.
   • All shipment-related charges have been settled.
   • No active disputes or investigations are pending.
3. Where invoices are generated prior to the closure request, a final settlement statement and invoice shall be issued. Any outstanding balance must be paid before account closure is approved.
4. Upon successful closure, any eligible refundable wallet balance shall be processed in accordance with this Refund & Cancellation Policy.

4. Fraud Prevention

To protect all platform users and courier partners, ShipPilot reserves the right to:

• Suspend accounts involved in suspicious activities.
• Hold COD remittances, wallet balances, or refunds.
• Request additional verification documents.
• Investigate transactions suspected of fraud, misuse, or policy violations.

Such holds shall remain in effect until the investigation is completed and the issue is satisfactorily resolved.

5. Non-Refundable Charges

The following charges are generally non-refundable:

• Shipment booking charges for completed services.
• Courier partner charges.
• RTO charges.
• Weight discrepancy charges.
• Platform fees.
• Insurance fees (where applicable).
• Government taxes and statutory charges.

6. How to Request a Refund or Account Closure

To initiate a refund request or account closure:

Email: support@shippilot.in

Website: www.shippilot.in

Our support team will review the request and provide further instructions regarding verification and settlement requirements.

7. Policy Updates

ShipPilot reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions shall be published on the ShipPilot website and become effective upon publication.