Privacy Policy

1. Information We Collect

A. Account Information

When you create an account, we may collect:

• Full Name
• Company Name
• Email Address
• Mobile Number
• GST Number
• Business Address
• Bank Account Details
• PAN Number (if required)

B. Shipment Information

When booking shipments, we may collect:

• Consignor Details
• Consignee Details
• Pickup Address
• Delivery Address
• Product Information
• Shipment Value
• Weight & Dimensions
• COD Amount

C. Payment Information

We may collect:

• Transaction IDs
• Payment Status
• Wallet Recharge Information
• Billing Details

ShipPilot does not store full debit/credit card details. Payments are securely processed through authorized payment gateway partners.

D. Technical Information

We may automatically collect:

• IP Address
• Browser Information
• Device Information
• Operating System
• Login Activity
• Cookies and Usage Data

2. How We Use Your Information

We use your information to:

• Create and manage accounts
• Process shipments
• Coordinate with courier partners
• Facilitate COD settlements
• Provide customer support
• Improve platform performance
• Prevent fraud and abuse
• Comply with legal obligations
• Send service-related communications

3. Sharing of Information

We may share information with:

Courier Partners

To facilitate shipment pickup, transportation, tracking, delivery, returns, and COD remittance.

Payment Service Providers

To process payments, wallet recharges, refunds, and settlements.

Government Authorities

Where required by applicable law, regulation, court order, or government request.

Service Providers

For hosting, analytics, customer support, communication, and operational services.

ShipPilot does not sell personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no internet transmission or storage system can be guaranteed 100% secure.

5. Data Retention

We retain information:

• For as long as your account remains active
• As required for legal and regulatory compliance
• For dispute resolution purposes
• For business and operational requirements

Upon account closure, certain records may be retained where required by law.

6. Cookies

ShipPilot may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze website traffic
• Enhance security

Users may manage cookie preferences through their browser settings.

7. User Rights

Subject to applicable laws, users may:

• Access their personal information
• Request corrections
• Update account details
• Request deletion of eligible information
• Withdraw consent where applicable

Requests may be submitted through the contact information below.

8. Third-Party Services

ShipPilot may integrate with third-party providers including:

• Courier Companies
• Payment Gateways
• Analytics Providers
• Cloud Infrastructure Providers

Their use of information is governed by their respective privacy policies.

9. International Data Transfers

Where required for service delivery, information may be processed or stored in locations outside the user's state or country, subject to applicable legal safeguards.

10. Children's Privacy

ShipPilot services are intended for individuals aged 18 years or older. We do not knowingly collect information from children under 18 years of age.

11. Marketing Communications

We may send:

• Service notifications
• Transaction updates
• Operational alerts
• Promotional communications

Users may opt out of marketing communications at any time.

12. Changes to this Privacy Policy

ShipPilot reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.

13. Contact Us

ShipPilot by Skyline Global

Email: support@shippilot.in

Website: https://shippilot.in